Privacy Policy

General 

1. Corporate Commitment to Privacy

PipeGen.ai LLC and its subsidiaries and affiliates (collectively "PipeGen.ai LLC" "our," "we" or "us") are committed to respecting your privacy. This Privacy Policy describes how we collect, use, disclose, store and otherwise process information through www.pipegen.ai and its affiliated websites and other online products and services in the United States. In addition, this policy states how you can control the collection, correction and/or deletion of information. We will not use or share your information with anyone except as described in this Privacy Policy.

We urge you to read this Privacy Statement so that you understand our commitment to you and your privacy, and how you can participate in that commitment.

2. Privacy Officer

A privacy officer (PO) is appointed to monitor adherence to this privacy policy. If necessary, the PO will be supported by local representatives, who are responsible on the PO’s behalf for ensuring privacy in the respective PipeGen.ai LLC entities. They will inform the PO in case of complaints and coordinate breach response procedures, including representation to relevant authorities.

The local representatives will abide by the findings of the PO. In their duties under this privacy policy, the PO and local representatives are independent of directions by the local management. The respective management within PipeGen.ai LLC is obligated to support the PO and the local representatives in carrying out their duties.

All business stakeholders will collaborate with the PO or a representative, and will assist business units (for example, legal, internal audit and human resources) on privacy matters.

3. Privacy Shield Compliance

Privacy Shield Principles

PipeGen.ai LLC complies with the EU-US Privacy Shield Framework as set forth by the U.S. Department of Commerce regarding the collection, use, and retention of personal information from European Union member countries. PipeGen.ai LLC has certified that it adheres to the Privacy Shield Principles of Notice, Choice, Accountability for Onward Transfer, Security, Data Integrity and Purpose Limitation, Access, and Recourse, Enforcement and Liability. If there is any conflict between the policies in this privacy policy and the Privacy Shield Principles, the Privacy Shield Principles shall govern. 

To learn more about the Privacy Shield program, and to view our certification page, please visit https://www.privacyshield.gov/

4. GDPR Compliance

PipeGen.ai LLC complies with the General Data Protection Regulation (GDPR) as set forth by the European Parliament in April 2015. The regulation mandates that PipeGen.ai LLC protects the personal data and privacy of EU data subjects. If there is any conflict between the policies in this privacy policy and GDPR, the GDPR principles shall govern.

5. Definition of Personal Information

Personal Information (Privacy Shield)

Personal Information means any information relating to an identified or identifiable natural person; an identifiable person is one who can be identified, directly or indirectly, in particular by reference to an identification number or to one or more factors specific to his or her physical, physiological, mental, economic, cultural or social identity.

Personal Information (GDPR)

Personal information refers to any information relating to an identified or identifiable natural person, such as an identification number, physical, physiological, mental, economic, cultural, or social identifiers.

Personal Information may include the following: name, address, date of birth, gender and contact data (i.e. e-mail address, telephone number and employer name).

6. Definition of Non-Personal Information

We may also collect information that is related to you but that does not personally identify you ("Non-personal Information"). Non-personal Information also includes information that could personally identify you in its original form, but that we have modified (for instance, by aggregating, anonymizing or de-identifying such information) in order to remove or hide any Personal Information.

Scope and Consent 

7. Scope

This privacy policy applies to personal information and other information collected by PipeGen.ai LLC or its service providers from or about:

  1. Visitors to, or users of, its websites;
  2. Prospective and current customers using PipeGen.ai LLC hosting and information technology services;
  3. Users of any mobile-device applications that it offers (such as its iOS and Android applications);
  4. Service providers and business partners;
  5. Job applicants; and
  6. Other third-parties that it interacts with.

8. Consent

PipeGen.ai LLC collects personal information about you in connection with many of our services. When working with or using PipeGen.ai LLC, you may be prompted to make an account which may hold personal information such as your name, mailing address, email address, or credit card information. In addition you may be providing personal information when:

  1. Communicating with PipeGen.ai LLC via phone calls, chats, emails, web forms, social media, and other methods of communication,
  2. Subscribing to PipeGen.ai LLC's marketing material,
  3. Applying for a job, or
  4. Providing services to PipeGen.ai LLC.

By providing your personal information to PipeGen.ai LLC in the ways described in this privacy policy, you agree that you are authorized to provide that information and are accepting this privacy policy and any supplementary privacy statement that may be relevant to you. If you do not agree to our practices, please do not register, subscribe, create an account, or otherwise interact with our services, PipeGen.ai LLC's websites, or mobile-device applications.

8a. Google 0auth restricted scope

PipeGen.ai use and transfer to any other app of information received from Google APIs will adhere to Google API Services User Data Policy, including the Limited Use requirements.

Type of Information Collected

9. Information Collected Automatically

PipeGen.ai LLC may also collect Technical Information about you when you visit our websites, which your web browser automatically sends whenever you visit a website on the Internet. "Technical Information" is information that does not, by itself, identify a specific individual but which could be used to indirectly identify you. Our servers automatically record this information, which may include your Internet Protocol ("IP") address, browser type, browser language, and the date and time of your request. Gathering your information helps us ensure our websites and other services work correctly and support out customer analytic efforts.

10. Information Collected Automatically (Examples)

Email communication

We use pixel tags and cookies in our marketing emails so that we can track your interaction with those messages, such as when you open the email or click a URL link that's embedded within them. When recipients click on one of those URLs, they pass through a separate web server before arriving at the destination page on a company website. We use tools like pixel tags and cookies so that we can determine interest in particular topics and measure and improve the effectiveness of our communications.

Cookies and Similar Technologies

We may collect information about your use of the websites through cookies and similar technology. A "cookie" is a unique numeric code that we transfer to your computer so that we can keep track of your interests and/or preferences and recognize you as a return visitor to the websites. For example, we may use these technologies to collect information about the ways visitors use our websites, to support the features and functionality of our websites, and to personalize your experience when you use our websites.

11. Information Collected About Friends/Colleagues

PipeGen.ai LLC may also collect information about your friends and colleagues through your interactions on our services. Referring friends to our services requires you to send their personal information to PipeGen.ai LLC. Other instances, such as sharing content, may also require you to send their personal information to us.

12. Information Collected From Social Media Applications/Networking Websites

Our websites includes social media features, such as the Facebook Like button and other widgets that run on our site. These features may collect your IP address and which page you are visiting on our site, and may set a cookie to enable the feature to function properly. Social media features and widgets are either hosted by a third party or hosted directly on our site. Your interactions with these features are governed by the privacy policy of the organization providing it. For example, if you create or log into your account through a third-party social networking site, we may have access to certain information from that site, such as your name, account information and friends, in accordance with the authorization procedures determined by such third-party social networking site.

13. Information Collected From Other Sources

PipeGen.ai LLC may also collect information about you from other sources to help us correct or supplement our records, improve the quality or personalization of our service to you, and prevent or detect fraud. We work closely with third parties (for example, business partners, service providers, sub-contractors, advertising networks, analytics providers, search information providers, fraud protection services) and may receive information about you from them. The following are some examples:

14. Information Collected From Other Sources (Examples)

Third-Party Vendors

In order to provide the services and improve PipeGen.ai LLC's websites, we may engage the services of third-party vendors. In the process of supplying services to PipeGen.ai LLC, these third-party vendors may need to collect Personal Information about you.

Log Files

Log files record website activity on our services and enable us to gather statistics about our users' browsing habits. These entries help PipeGen.ai LLC determine (among other things) how many and how often users have accessed or used our services, which pages they've visited, and other similar data.

Clear GIFs

Clear GIFs, sometimes called "web bugs" or "web beacons," are small electronic images that are placed on a web page or in an email message. We use clear GIFs to monitor user behavior, deliver cookies, collect information, count visits, understand usage and campaign effectiveness, and to tell if a recipient has opened and acted upon an email.

Use of Collected Personal Information

15. Permitted Use of Personal Information

PipeGen.ai LLC uses your personal information to provide you products and services, such as to fulfill your requests for products or to help us personalize our offerings to you. We also use your personal information to support our business functions, such as fraud prevention, marketing, general services, and legal functions. To do this, we combine personal and non-personal information, collected online and offline, including information from third party sources.

16. Permitted Use of Personal Information (Examples)

Fulfill Requests

To fulfill your requests for products and services and communicate with you about those requests;

Understand Customer Behavior

To better understand customer behavior so that we may improve our marketing and advertising efforts and to improve the distribution of our products and services;

Personalize Offerings

To help us personalize our service offerings, websites, mobile services, and advertising;

Fraud Protection

PipeGen.ai LLC may use personal information such as name, date of birth, mailing address, or social security number to verify the identity of their customers and to prevent fraudulent activities such as the fraudulent purchase of products/services;

Credit Card Information

Credit card information may be used to check the financial qualifications or collect payment from customers regarding orders of products and services;

Protection

To protect the security and integrity of our websites, mobile services, and our business;

Legal

To comply with legal and/or regulatory requirements;

Responding to Customer

To respond to reviews, comments, or other feedback you provide us;

Industry Benchmarking

For industry benchmarking and analysis consistent with our legitimate business purpose;

Employment Applications

In connection with a job application or inquiry, you may provide us with data about yourself, including your educational background or resume and other information, including your ethnicity where required or permitted by law. We may use this information throughout PipeGen.ai LLC, its subsidiaries and affiliates, and its joint ventures for the purpose of employment consideration.

17. Promotional Messaging or Advertising

PipeGen.ai LLC uses your contact information to recommend products and services that might be of interest to you, to send you marketing and advertising messages such as newsletters, announcements, or special offers or to notify you about our upcoming events.

18. Ability to Opt-In to Promotional Messaging or Advertising

PipeGen.ai LLC allows you to opt-in to receive advertisements based on your interests. If you do not opt-in, you will still receive advertisements but they will not be tailored to your interests.

Disclosure to Third Parties

19. Disclosure of Personal Information to Third Parties

PipeGen.ai LLC will not rent or sell your Personal Information to others but may disclose personal information with third-party vendors and service providers that work with PipeGen.ai LLC. We will only share Personal Information to these vendors and service providers to help us provide a product or service to you and our clients. 

20. Disclosure of Personal Information for Business Purposes

In the course of corporate divestures, mergers, acquisitions, bankruptcies, dissolutions, reorganizations, liquidations, or general business transactions or proceedings, PipeGen.ai LLC may buy or sell/divest/transfer your personal information including your name or email address. 

21. Disclosure of Personal Information for Legal and Safety Reasons

PipeGen.ai LLC may be required to disclose personal information to the authorities, law enforcement agencies, government agencies, or legal entities. We may disclose information by law, litigation, or as a matter of national security to comply with valid legal process including subpoenas, court orders or search warrants, and as otherwise authorized by law. We may also need to disclose personal information in the event of an emergency that threatens an individual's life, health, or security.

22. Disclosure of Personal Information Via Links to Third-Party Websites, Services, and Applications

Using our website or services may link to third party web websites, services, and applications. PipeGen.ai LLC is not responsible for any Personal Information collected through these means. Information collected is governed through the third party's website's Privacy Policy. Any interactions you have with these web websites, services, or applications are beyond the control of PipeGen.ai LLC.

Cookies and Other Technologies

23. Use of Cookies and Other Technologies (e.g. Web Beacons)

General

PipeGen.ai LLC uses cookies to operate and improve our website as well as to simplify the interaction with you. When you visit our websites, our servers send a cookie to your computer or mobile device to help personalize your experience and advertisements. Cookies help us better understand user behavior and facilitate effectiveness of advertisements. Cookies only stand to recognize your web browser but information collected from cookies is not personally identifiable. PipeGen.ai LLC may also use web beacons or other technologies in conjunction with cookies to gather information about your visit to our websites. Web beacons may be embedded through our website or electronic communications and can allow servers to collect information related to your visit. Web beacons are primarily use to provide content and advertisements that are more relevant to you.

Protection of Personal Information

24. Security Measures Taken to Protect Personal Information by Company 

Security of all information is of the utmost importance for PipeGen.ai LLC. PipeGen.ai LLC uses technical and physical safeguards to protect the security of your personal information from 

25. Security Measures to Protect Personal Information by Third Parties 

We require that our third party service providers and channel partners agree to keep all confidential information we share with them and to use the information only to perform their obligations in the agreements we have in place with them. These third party service providers and channel partners are expected to maintain privacy and security protections that are consistent with PipeGen.ai LLC's privacy and information security policies.

Data Retention and Storage

26. Data Retention and Storage

PipeGen.ai LLC retains your information for business purposes, for as long as your account is active, and/or as long as is reasonably necessary to provide you with our products and services. PipeGen.ai LLC will also retain your information as reasonably necessary to comply with our legal obligations, resolve disputes and enforce our agreements. We may also retain cached or archived copies of your information for a reasonable period of time. Unfortunately, however, no system or online transmission of data is completely secure. We cannot guarantee the security of information transmitted to our services. To that end, PipeGen.ai LLC will notify users of a data breach when PipeGen.ai LLC determines that is reasonably necessary in accordance with applicable law. Any transmission is at your own risk and PipeGen.ai LLC expects that you will use appropriate security measures to protect your information.

Choice: Your Privacy Rights

27. Choice: Your Privacy Rights

PipeGen.ai LLC gives you choices about the ways we collect, use, and share your personal information. You can choose what contact and financial information will be stored in your account and preferences. However, if you choose not to provide certain details, some of your experiences with us may be affected. If at any point in time you wish know what data we process about you, you can request to access the information by contacting privacy@pipegen.ai.

Access to and Correction of Personal Information

28. Access to and Correction of Personal Information 

PipeGen.ai LLC provides you with many opportunities to access and update your personal information. You can ensure that any account, contact, or financial information is up-to-date and can correct, update or delete inaccuracies to the information by contacting your account representative or email privacy@pipegen.ai. We will respond to your request to access within 14 days. In some cases, however, we may limit or deny your request if the law permits or requires us to do so, infringes on the privacy of other individuals or internal procedures, or if we are unable to verify your identity.

Collection of Information from Children

29. Collection of Information from Children 

The Company recognizes the importance of protecting the privacy and safety of children. Our website and services are primarily directed towards the general audience and are not directed towards children. We do not knowingly collect information about children under the age of 13 however there are some instances where we may collect information, but we will make sure parental consent is achieved beforehand. 

Questions/Updates to Policy

30. Questions/Updates to Policy

Inquiry, Complaint, and Dispute Process

Customers may contact the PipeGen.ai LLC with any questions, concern, or inquiries about this Privacy Policy or company data. If you would like to make a formal complaint, please contact [insert relevant e-mail address or mailing address]. All complaints will be evaluated and a reply will be sent as soon as appropriate. In some instances, the PipeGen.ai LLC may have to cease services to you if necessary to satisfy your request.

Inquiry, Complaint, and Dispute Process 

In compliance with the EU - U.S. Privacy Shield Principles, PipeGen.ai LLC commits to resolve complaints about your privacy and our collection or use of your personal information. European Union individuals with inquiries or complaints regarding this privacy policy should first contact PipeGen.ai LLC at: privacy@pipegen.ai 

Changes to the Data Privacy Policy

PipeGen.ai LLC may review and update this Privacy Policy periodically without any prior notice. PipeGen.ai LLC will post a notice to its website to inform you of any changes to our Privacy Policy and indicate when it was most recently updated. In the case of material changes that may adversely affect you, the PipeGen.ai LLC may provide a more direct way of notifying you of changes to this Privacy Policy.

Applicable Regulations

31. "Access": Contact Point to Update/Delete Personal Information 

Privacy Shield

European Union individuals have the right to access personal data about them, and to limit use and disclosure of their personal data. If you wish to request access, to limit use, or to limit disclosure, please email our privacy team at privacy@pipegen.ai or send a written request to the contact information provided below. If at any time after registering for information, your personal information changes or you change your mind about receiving information from us, send us a request specifying updated information or your new choice. Simply send your request to privacy@pipegen.ai or telephone or postal mail at the contact information listed below.

GDPR

You have the right to access and limit the use and disclosure of your personal data. If you would like to express your point of view, challenge an explanation of data use, or otherwise obtain further information, contact privacy@pipegen.ai. If at any time after registering for information, your personal information changes, notify us and we will update your contact information. Please note, at any time, if you desire to obtain or transfer your information, we will provide you with your personal data in a structured and commonly used electronic format.

32. Location of Data Processing/Storage

Privacy Shield/GDPR

Any personal information collected about EU data subjects via our websites is processed in USA by PipeGen.ai LLC or by a third party acting on our behalf. When you provide personal information to PipeGen.ai LLC, you consent to the processing of your information in USA. Our websites are hosted in USA.

33. Applicable Regulations (California Privacy Rights) 

California Civil Code Section 1798.83 permits individual California residents to request certain information regarding PipeGen.ai LLC's disclosure of personal information to third parties for their direct marketing purposes. To make such a request, please write to privacy@pipegen.ai 

Please include your name, mailing address, and email address if you want to receive a response by email. Otherwise, we will respond by postal mail within the time required by applicable law.

If you are a California resident under age 18 and are a registered user of any of the services, then you may request that we remove any content that you created and publicly posted on our website ("User Content"). To request removal of your User Content, please send an email with a detailed description of the specific Data User Content privacy@pipegen.ai. PipeGen.ai LLC reserves the right to request that you provide information that will enable us to confirm that the User Content that you want removed was created and posted by you.

PipeGen.ai LLC will make a good faith effort to delete or remove your User Content from public view as soon as reasonably practicable. Please note, however, that your request that we delete your User Content does not ensure complete or comprehensive removal of your User Content. Your User Content may remain on backup media, cached or otherwise retained by PipeGen.ai LLC for administrative or legal purposes or your User Content may remain publicly available if you or someone else has forwarded or re-posted your User Content on another website or service prior to its deletion. PipeGen.ai LLC may also be required by law to not remove (or allow removal) of your User Content.

GDPR Rights

The below clauses outline the core rights created and strengthened by GDPR. Customize the clauses to fit your organizational policies and practices and include in your privacy notice.

GDPR Rights

Right of Access

At any point in time, you can confirm your data is being processed and request to access your data. If you wish to access/confirm you data is being processed, please contact privacy@pipegen.ai 

Right to Consent

Before collecting and using your personal data, PipeGen.ai LLC will obtain consent. At any point in time, you can revoke consent and PipeGen.ai LLC will stop using and processing your personal data.

Right to Erasure

You have the right to request PipeGen.ai LLC erases all of your personal data on a number of grounds, including if the data is no longer necessary for its original purpose or if you withdraw consent. If PipeGen.ai LLC receives a request, we will inform all third parties who have the data of this request. For additional information on when you can request data erasure, please contact privacy@pipegen.ai

Right to Rectification

If any personal data is inaccurate or incomplete, you can request PipeGen.ai LLC corrects the data. When this occurs, PipeGen.ai LLC will notify third parties who have access to the data of the change. If you wish to alter your data, please contact privacy@pipegen.ai

Right to Restrict Processing

Even if personal data is still stored by a company, now or in the future, you can request PipeGen.ai LLC stops using or processing your data. If you wish to restrict data processing, please contact privacy@pipegen.ai 

Right to Object

You have the right to object to your personal data being processed for profiling, direct marketing, scientific research, and statistics. If you wish to object, please contact privacy@pipegen.ai 

Right to Data Portability

You have the right to transfer your personal data from one electronic processing system to another without being prevented from doing so by PipeGen.ai LLC's data processor.

Right to Data Portability (Company's Response)

You have the right to transfer your personal data from one electronic processing system to another without being prevented from doing so by PipeGen.ai LLC's data processor. Within one month, PipeGen.ai LLC will respond to the request and provide you with the desired information for free in a structured and commonly used electronic format.